Q: What countries do you ship to?
A: We currently only ship within the USA but are looking to expand to Canada within the coming months. If you are shopping from somewhere else, please contact us & let us know your interest & we will do our best open the store to your country as well!
Q: Where do your items ship from?
A: The majority of our items ship directly from the USA via USPS, with the exception of a few products that will arrive internationally.
Q: How do I know what size item to purchase?
A: Each of our items has an individual size chart. Please look at the size chart for each item as they all vary slightly. If your dog is between sizes, it is always recommended to go up a size. Please feel free to contact us with any questions regarding sizing.
Q: What is your return policy?
A: We accept returns of new & unused items that are damaged or defective and will gladly provide a refund or exchange. We just need you to contact us at email@example.com within 48 hours of your item’s arrival (No wear & then returns please. We will know!). Simply email us a photo showing the damage or problem with your item, keep all the original packaging, and we will give you further instructions on how/where to send your product back to us. Any return shipping costs will be the responsibility of the buyer.
We do not provide returns/refunds/exchanges due to ordering of incorrect size. Please check the item’s size chart before purchasing as each item’s measurements are slightly different. If you have any questions about sizing, contact us!
Q: How long will it take for my items to arrive?
A: Shipping times vary depending on the item & current demand. Items typically arrive within 1-3 weeks of processing (please note that USPS is currently experiencing delays with shipping and updating tracking information. Orders may take longer than usual to arrive. We appreciate your patience and understanding during this time). You will receive e-mails updating you on when your items have been processed, shipped, & delivered! Also, please note that if you order multiple items, you may receive them in different packages. That is because if we have one item ready before the other, we want to get it to you as quickly as possible so you can start showing off your pup in their new Bow Wow Chic attire!